- All Orders Received after Noon (12pm MST) enter schedule on next day.
- Each job must be written as a separate PO/order form. Orders cannot be combined.
- Production Schedule: 7-10 working days upon receipt of PO, Art, Merchandise & Approval.
- Any merchandise unclaimed over 3 months will be donated to a worthy cause.
- All goods must be in house 3 business days prior to set production date to avoid delay.
- Order Forms, artwork and merchandise must be complete prior to being put on production schedule.
- All Payment Arrangements must be finalized before entering production schedule. New customers must pay C.O.D. for embroidery work and in advance for any digitizing services.
- For Orders Over 1,000 pcs. Please Call For Production Times. Complicated orders with multiple locations will require extra time.
- Any unused disks not claimed after 2 years will be destroyed.
- Any Merchandise unclaimed over 6 months will be discarded.
- We are not responsible for sewing results on customer supplied DST files.
- All sew-out samples may not match fabric used in order. Texture and stitching might vary in final production.
- We are not responsible for embroidering on defective items or on incorrect styles, colors and sizes sent by merchandise vendors.
- We are not responsible for quality of embroidery from files not digitized by our company.
- We are not responsible for your ink or thread colors clashing with garment colors provided in your order.
- Hat orders, customer must supply 2 additional hats for sample sew-out purposes. If you decide not to supply them for samples, you must accept that flat sew-out samples will not sew the same as final hat production.
- Prices subject to change without notice
Charges and Specialty Requests
- Quotes for stitch count may vary greatly. Final stitch count will be based off .DST sew out proof prior to production.
- We will not embroider leather, velvet, mesh, or other non-standard fabric types.
- Quantities for pricing purposes determined by number of pieces per design.
- All Stitch counts rounded to the next thousand
- Shirts & Hats are not combined for quantity pricing
- Digitizing is based on stitch count, TBD.
- Personalization Layout: One Line: $10.00; 2 Lines $12.00
- Performance Fabric: Add $0.50 special backing
- Hat Backs: Minimum charge $4.00 when doing the front (under 4,000 stitches) TYPESET ONLY
- Metallic Thread: Add $1.50
- Excessive Thread Color Change: Add $0.50/Per Piece
- Difficult Items: Add $1.50 per piece
Shipping / Receiving
- Drop Shipping: $7.50 per location
- International Shipments: $50 service charge, plus freight
- Based on weight, dimensions & zip code.
- We use UPS ground - unless your PO directs us otherwise. (No Federal Express Shipments)
- PLEASE indicate on your shipping request form if we are shipping to a residence or a business.
WRONG ADDRESS: Or Unspecified Residence Subject to $30.00 each UPS change.
SHIPPING INSURANCE: Amount of insurance will equal package value.
Need A Quote?
Fill out the following form with as much detail as possible regarding your needs.
Please consider the general guidelines above when submitting your request.
We will review your request and be in touch with additional questions
and/or a quote as quickly as possible.